Services

Specialized enterprise engineering expertise for complex infrastructure, security, communications, and technology projects.

Network Engineering
Architecture & Data Center
Network Security
Unified Communications
Contact Center Engineering
Professional & Project Services

Network Engineering

Senior-level engineering support for complex enterprise and multi-site networks.

Network Troubleshooting & Escalation

Difficult connectivity and reachability issues
Packet loss and intermittent network problems
Multi-site connectivity troubleshooting
Senior escalation support for complex network incidents

Routing Services

OSPF
BGP
Static routing
Route redistribution
Route selection and path troubleshooting
Asymmetric routing
Failover and redundancy issues

Switching & VLAN Services

VLAN configuration and troubleshooting
Trunking issues
Spanning Tree Protocol troubleshooting
Switching loops
MAC flapping
Layer 2 and Layer 3 switching issues
Campus network troubleshooting

Site-to-Site VPN Services

New VPN deployments
Existing tunnel troubleshooting
Multi-site VPN connectivity
VPN-related routing and NAT troubleshooting

Wireless Infrastructure Troubleshooting

Cisco wireless controllers
Aruba wireless controllers
AP connectivity and registration issues
WLAN/VLAN troubleshooting
Network-side wireless troubleshooting

Senior Network Escalation

Advanced troubleshooting when internal teams encounter difficult problems
Temporary senior engineering support
Overflow network engineering work

After-Hours Network Changes

Maintenance-window changes
Cutovers
Routing and switching changes
VPN changes
Upgrade support
Rollback support

Network Assessments

Configuration reviews
Topology reviews
Routing and switching assessments
VPN and redundancy reviews
IP addressing and VLAN reviews
Identification of technical risks
Remediation recommendations

Network Documentation

Logical network diagrams
WAN/site diagrams
VLAN and IP documentation
Device inventories
Network runbooks
Documentation cleanup

Network Remediation Projects

Routing cleanup
VLAN and switching remediation
Resiliency improvements
Configuration cleanup
Implementation of findings from assessments

Branch & Multi-Site Network Support

Branch connectivity
WAN troubleshooting
Site-to-site networking
Switching
Wireless
Standardized site deployments and turn-ups

Discuss a Network Engineering need

Network Architecture & Data Center

Architecture, modernization, and transformation services for enterprise and data center infrastructure.

Cisco ACI & Data Center Engineering

Cisco ACI design and deployment
ACI upgrades and hardware refreshes
ACI Multi-Site architecture
Multi-Site Orchestrator (MSO)
Tenant and VRF design
Application-centric policy design
Data center fabric design
VXLAN architecture
Data center consolidation
High-availability data center design

Data Center Migrations & Transformation

Legacy Cisco Nexus migrations
Nexus/OTV to ACI VXLAN migrations
Data center consolidation
Data center modernization
Application-centric redesign
Migration architecture and planning
Cutover planning
Infrastructure refreshes
Existing-environment assessments
Future-state architecture

Infrastructure Assessments & Strategic Planning

Enterprise network assessments
Network modernization assessments
Data center assessments
Network health reviews
Current-state documentation
Future-state architecture
Remediation roadmaps
Migration strategies
Technical recommendations
Executive findings and presentations

Discuss a Network Architecture & Data Center need

Network Security

Specialized network security engineering focused on identity, access, segmentation, firewalls, Zero Trust, and secure connectivity.

Firewall Engineering

Cisco Firepower FTD/FMC
Cisco ASA
Palo Alto Networks
Firewall architecture and design
Rulebase optimization
Policy reviews
Firewall migrations and modernization
Security policy design
Firewall troubleshooting

Secure Remote Access & VPN

IPSec VPN architecture
Site-to-site VPN
Remote-access VPN
SSL/TLS decryption where appropriate
SAML-based authentication
Duo multi-factor authentication
Zero Trust Network Access concepts and implementation where supported
VPN architecture reviews
VPN security assessments
VPN modernization
VPN troubleshooting

PCI-focused consulting supports your own compliance efforts. CCTS is not a PCI assessor and does not provide formal compliance attestation.

Discuss a Network Security need

Unified Communications

Engineering, migration, administration, and troubleshooting for enterprise voice and communications infrastructure.

Unified Communications Engineering

Cisco CUCM administration
Cisco Unity configuration and administration
Cisco Expressway/MRA support
Cisco voice gateway configuration
SIP, MGCP and H.323 support
Call routing configuration
Voicemail administration

Cisco Phone Deployment & Support

Cisco IP phone deployment and configuration
Phone registration troubleshooting
IP phone troubleshooting and replacement
Endpoint configuration and administration

VoIP & Telephony Troubleshooting

Call routing troubleshooting
Failed call troubleshooting
One-way/no-way audio
SIP signaling
Voice gateway troubleshooting
Voice network troubleshooting
Telephony infrastructure troubleshooting

Telephony Migrations

Telephony platform migrations
System upgrades
Phone deployments
Voice gateway changes
Migration planning
Cutover support

Avaya Voice Services

Avaya Aura administration
Avaya Communication Manager support
SIP Session Manager troubleshooting
Avaya telephony troubleshooting and administration

Emergency Calling & Paging

Emergency calling configuration
Paging system configuration
InformaCast administration
Paging and notification troubleshooting

Analog & Legacy Telephony

Analog/POTS line support
Analog gateway configuration
Legacy voice integration
Analog connectivity troubleshooting

Voice Infrastructure Assessments & Documentation

Telephony infrastructure assessments
Dial-plan documentation
Call-flow documentation
Voice gateway documentation
Device/system inventories
Telephony network diagrams
Existing-environment troubleshooting and documentation

Discuss a Unified Communications need

Contact Center Engineering

Engineering, migration, administration, and troubleshooting for enterprise contact center platforms.

Contact Center Platforms

Cisco UCCX administration
Cisco UCCE administration
NICE CXone administration
ACD configuration
IVR configuration
Call-flow configuration and troubleshooting
Contact-center administration and troubleshooting

Contact Center Migrations

Contact-center migrations
Platform upgrades
Migration planning
Cutover support

Call Recording, QA & Analytics

Cisco call recording administration
NICE voice recording administration
Screen recording configuration
Recording platform migrations
Recording system troubleshooting
QA workflows
Analytics and reporting
SQL-based reporting and scripting where applicable

Discuss a Contact Center Engineering need

Professional & Project Services

Flexible senior engineering resources for defined projects, assessments, escalations, migrations, and critical infrastructure changes.

One engagement, the right specialists

CCTS can assemble the technical expertise a project needs across networking, architecture, data center, security, unified communications, and contact center disciplines, coordinated through one point of contact.

This is defined engineering work with clear objectives and deliverables. We take responsibility for the technical outcome rather than simply supplying people.

Infrastructure assessments
Technical documentation
Architecture reviews
Migration planning
Remediation projects
Maintenance-window changes
Cutover support
Supplemental senior engineering
Current-state assessments
Future-state planning
Technical roadmaps
Implementation support
Project-specific engineering expertise

Network Engineering
Network Architecture & Data Center
Network Security
Unified Communications
Contact Center Engineering

Discuss a Professional & Project Services need

Not sure where your project fits?

Most projects touch more than one discipline. Describe the situation and we'll follow up to discuss the right expertise for it.

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